Technical Administrative Assistant attends to the IT departments Helpdesk
intake and documentation processes. They are responsible for gathering detailed information and
generating high-quality tickets for use in a department work queue. They conduct end-user follow
up to confirm ticket resolution, satisfaction, and completeness. Technical Administrative Assistant
is responsible for organizing and tracking technology purchases and assets. Technical
Administrative Assistant collects, prepares, and routes a variety of IT department documents and
forms. An essential part of their duties includes maintaining and ensuring that departmental
spreadsheets, and databases are accurate and kept current.