Job Summary
Technical Administrative Assistant attends to the IT departments Helpdesk
intake and documentation processes. They are responsible for gathering detailed information and
generating high-quality tickets for use in a department work queue. They conduct end-user follow
up to confirm ticket resolution, satisfaction and completeness. Technical Administrative Assistant is responsible for organizing and tracking technology purchases and assets. Technical Administrative Assistant collects, prepares and routes a variety of IT department documents and forms. They also generate reports from accounting and ticket tracking systems for IT department management. An essential part of their duties includes maintaining and ensuring that departmental spreadsheets and databases are accurate and kept current.
