Job Summary
The Patient Care Coordinator (PCC) is one of the first points of contact at
the Lummi Nation Health Center and is responsible for providing excellent customer service
while coordinating, scheduling, and registering patients for clinical appointments. This position
maintains electronic health records and performs a wide range of administrative functions,
including front desk reception, call center support, appointment scheduling, and management of
inbound and outbound phone calls through the G12 system.
The PCC supports multiple service areas, including Medical, Pediatrics, Psychiatry, WIC, and
Telemedicine, and utilizes the EPIC electronic health record system for registration, scheduling,
referrals, and documentation accuracy. In addition, the PCC performs WIC Clerk duties such as
income and insurance verification, participant outreach, appointment scheduling, spreadsheet
maintenance, pregnancy-related coordination, and assistance with WIC benefits when
appropriate.
